Training & Support
The NucleusLabs support team provides direction and assistance to over 1100 clinical and administrative users, during regular business hours. Our support personnel also perform on-site training during initial deployments and as such they have become familiar with many of our users around BC and the Yukon.
Chances are good that when you phone in to NucleusLabs' support line, you may be talking to one of the people that trained you on the ECR system in the beginning. This familiarity is an advantage for both parties.
Our support department operates Monday thru Friday, 8:30am to 5:00pm. You may reach us the following ways:
| Phone |
604-585-7252 ext 1 |
| Toll Free |
1-888-266-8888 ext 1 |
| Email |
support@nucleuslabs.com |
| Com-Box |
Choose any NucleusLabs staff member listed |
Furthermore, we have various training videos and documentation available within this training/support section of the website. These pages require a password to access, which you may obtain by calling our support department.
Training Videos
Flash-based training videos for major core components of the NucleusLabs ECR system will be made available shortly. This particular section is only available to our ECR members.
ECR Guides & Policy Documents
How-to user guide documents and policy directives for the major components of the NucleusLabs ECR system. This particular section is only available to our ECR members.
Data Canoe ECR Backup Tool
The NucleusLabs Data Canoe ECR Backup Tool is a windows-based application that is to be installed at each ECR member agency. It is a very secure method for downloading your entire ECR demographic, program, stats and notes data to a local computer.
 
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